As for what issues are prepared,

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We still need to focus on the goals of this survey, and ask questions around the goals. For example, our research is mainly to tap the opportunity to improve the design of the C -end product design. We are an e -commerce platform product. Therefore, the problems are designed around the user path from shopping guides to transactions. For example, "How do you usually have something you want to buy, can you show me a demonstration?", "What information do you pay more attention to the product when you buy a product?",

"Do you usually get used to using a shopping cart? Can you show it to me? "Wait, about a dozen questions, basically cover the interaction between users and the functional modules of the product. The preparation Argentina WhatsApp Number problem is important, but when the real interview, do not steadily ask questions, because it will allow users to get rid of their own thinking state, and I do not know how to answer or get rid of things. For example, the user has said that the shopping cart is usually not used in order, and you can place the order directly. If you still ask a bunch of problems related to shopping carts step by step,





we will not get any effective information. A better way is to ask users' answers on the aforementioned questions. Only deep digging is easier to get "unexpected joy". For example, users say that they are accustomed to placing orders directly, so let users show how to directly place orders and user operations on the user operation. Observe the information it follows and ask questions in a timely manner. To obtain user trust are all emotional, all skills and routines are not good. User interviews need to seek balance between feelings and skills.